Shipping policy

Last updated: January 2026

Thank you for shopping with us. Please review our shipping and pickup information below.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed, you will receive a confirmation email. Tracking information will be provided when available.

Shipping Locations

We currently ship within Canada only.
We do not offer international shipping at this time.

Shipping Rates & Delivery Estimates (Canada Only)

  • Shipping method: Flat rate shipping

  • Shipping cost: Calculated at checkout (or free shipping if applicable)

  • Estimated delivery time: 3–7 business days after order processing

Delivery times are estimates and may vary due to carrier delays, weather conditions, or peak seasons.

Local Pickup

We offer local pickup for customers who prefer to collect their orders in person.

How local pickup works:

  • Select Local Pickup at checkout

  • You will receive an email notification when your order is ready for pickup

  • Pickup location and instructions will be included in the confirmation email

Please wait for confirmation before arriving for pickup.

Shipping Carriers

We work with reliable shipping carriers to ensure timely and safe delivery. The carrier used may vary depending on your location and order size.

Order Tracking

If tracking is available, tracking details will be sent to you by email once your order ships.
Please allow up to 24 hours for tracking updates to appear.

Shipping Delays

We are not responsible for shipping delays caused by:

  • Carrier delays

  • Weather conditions

  • Incorrect or incomplete shipping addresses

If you experience an issue with your delivery, please contact us for assistance.

Incorrect Addresses

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

Contact Us

If you have any questions about shipping or local pickup, please contact us:

Email: info@benjaminmoorecpd.com
Business Hours: Monday–Friday, 9 AM – 5 PM (EST)